Claims, handled for you

When something goes wrong, you deal with one team. We talk to the insurer, chase the paperwork and keep you updated until it is settled.

How a claim works

Send the details through the form below, on WhatsApp, by phone or at our Ein El Tineh office. The sooner we hear from you, the smoother the claim.

Our team looks at your policy and the incident, tells you what is covered and what the insurer will need.

We help you collect the reports, photos and invoices, and check everything is complete before it goes to the insurer.

We submit the claim and chase it for you, so you are not left waiting on hold.

Once the insurer approves the claim, we make sure the settlement reaches you and answer any questions about it.

You can ask for an update at any time by phone, email or WhatsApp. You will always know where your claim stands.

Every insurer and policy is a little different, so our team will confirm the exact list. These are the documents most claims need.

Fill in what you know. It goes straight to our claims team on WhatsApp or by email, and we will call you back.

Already have a claim open? Ask for an update on WhatsApp, call +961 1 82 33 00 or email ali.m@brocareinsurance.com.